Refund Policy

Our Commitment

At RULVAS, every project is approached with precision, creativity, and attention to detail. We are committed to delivering high-quality results that align with your brand vision. This policy outlines how we handle cancellations, deposits, and refund-related matters with full transparency.

At RULVAS, every project is built with full creative commitment. We want every client to be completely satisfied with the outcome. This policy outlines how we handle cancellations and refund requests.

1. Deposits

A deposit is required to secure your project slot and initiate pre-production. Deposits are non-refundable once pre-production work has begun, as they cover time, creative direction, planning, and resource allocation.

A deposit is required to secure your project slot and begin pre-production work.

Deposits are non-refundable once pre-production work has begun, as this covers time, concept development, and resource allocation.

2. Cancellation by Client

If a client cancels a project: Before work begins: Full refund of the deposit, minus any administrative or transaction fees. During pre-production: Deposit is retained. No further charges apply. During production: Deposit is retained, and the client is responsible for any costs already incurred. After final delivery: No refunds will be issued under any circumstances.

If a client cancels a project:

• Before work begins: Full deposit refund minus any administrative fees.
• During pre-production: Deposit is retained. No further charges.
• During production: Deposit is retained plus any costs already incurred.
• After delivery of final files: No refund applicable.

3. Cancellation by RULVAS

In the rare event that RULVAS must cancel a project due to unforeseen circumstances, a full refund of any deposit paid will be issued within [5–10 business days].

In the rare event that RULVAS must cancel a project, a full refund of any deposit paid will be issued within .

4. Revisions & Dissatisfaction

We aim to ensure client satisfaction through structured revision rounds as agreed in the project scope. If the client is not satisfied, revision requests must be clearly communicated within the agreed revision rounds. Work will continue until the agreed scope is fulfilled. Refunds will not be issued based on subjective dissatisfaction once the agreed deliverables have been completed and approved.

If you are not satisfied with the delivered work, we ask that you first raise your concerns in writing so we can address them within the agreed revision rounds. Refunds based on creative dissatisfaction are not provided once the agreed scope has been delivered in full.

5. How to Request a Refund

To request a refund, please follow these steps: Contact Support: Send an email to [Your Support Email] with your order number and the reason for the request. Review Period: Our team will review your request within 3-5 business days to ensure it meets our refund policy criteria. Processing: Once approved, the refund will be processed to your original payment method. Please note that it may take 7-10 days for the funds to appear in your account.

To request a refund or discuss a cancellation, contact us at:

Please include your project name and the reason for the request. We aim to respond within .

Approved refunds are processed via the original payment method within .

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This policy forms part of the overall Terms of Service. RULVAS reserves the right to update this policy at any time.